Over the years, Frisco Institute for Reproductive Medicine (FIRM) has established a history of distinguished services for infertility patients in Dallas-Fort Worth, Frisco and surrounding areas.
Our staff has a deep, personal passion for supporting those who are undergoing fertility treatments and is dedicated to carrying out FIRM’s mission to build families, as well as provide hope and promote health.
Kyla is a native Texan from the small town of Chico. We have been fortunate to benefits from her experience of working in the medical billing industry for over 15 years in Oklahoma, California and Texas. Kyla is a diligent and hard worker and a key member of the billing department.
She currently resides in Frisco with her husband, Chris, and their two dogs.
Tonia is from Tulsa, Oklahoma. She stayed in the state for school, graduating from Oklahoma State University. Tonia is the Marketing Manager at FIRM.
In her free time, Tonia enjoys spending time with her family, watching movies and traveling.
Mary has been in the medical field for over 10 years and joined FIRM in July 2015 in the capacity of front office staff. Mary’s passion for patient care is evident in her interaction with our patients. You can be assured of friendly and courteous treatment when speaking with her.
She is a proud firefighter’s wife and a happy momma of two beautiful children. Not being able to imagine her life without them, Mary enjoys working in the infertility field and seeing families grow.
Laura is our front desk receptionist. She was born in Tyler, Texas, and moved to Frisco in 1998, where she watched a tiny town grow into the bustling suburb you see today. She graduated from Centennial High School in 2006 before attending college at Abilene Christian University. She has a cheerful personality and a desire to see families grow.
Laura has two dogs whom she loves like children, and hopes to be a parent someday.
Jennifer has been with FIRM since its inception. After years of outstanding administrative and financial services and support to our patients, she was promoted to the position of Administrative Manager.
Jennifer continues to play a key role in the daily operation of our practice and also acts as our safety and privacy officer.
Melissa graduated from the Charity School of Nursing in New Orleans as a Certified First Assistant. She obtained an associate degree in Science in Health Information Management from Collin College, and is currently nearing the completion of a bachelor’s degree in Science at Texas Women University. She is very familiar with the medical field, having worked in surgery as a first assistant since 1999.
Originally from New Orleans, Melissa and her daughter moved to Frisco, Texas, in 2010. She joined the FIRM team in 2014 as part of the administrative staff, where she performs many key tasks including scheduling surgeries. Her knowledge of the medical and surgical fields and the related challenges, as well as her friendly and kind nature, are great assets to FIRM and our patients.
Michelle is FIRM’s Billing Specialist. She is originally from Albuquerque, New Mexico. Michelle graduated from the University of New Mexico. She also completed medical coding training and certification from the American Academy of Professional Coders. Michelle is a Certified Professional Coder as well as a Certified Professional Biller.